I have known Martin since he started the first real Czech blogging service bloguje.cz in 2003 . I’m glad he regards me as a person worth arguing with!–We often argue about various issues, but we respect each other a lot.

But, back to the point – Martin has made it clear many times he’s a power user of social media and he knows how to use them. He dislikes stupid people, especially if they’re in charge of social media in a company. With his keen observation, and much experience, he sat down and wrote a short list of DOs and DON’Ts for people to communicate better within a company. Here we go:

DO SAY:

1. Thank you
2. We apologize
3. We will fix it
4. We feel sorry about it
5. We will help you

DON’T SAY:

1. You have no idea how much work is behind it / You don’t understand it  / You don’t get it
2. It’s lies and defamation spread by our unsuccessful competitors
3. If you don’t stop this slandering campaign, we will consider a legal action
4. We know where this does come from / what is your goal
5. And what have YOU done?

Is it so fucking hard to understand?

Orignially published on Misantrop.info. Learn more about Martin.

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